Shipping policy

Shipping

• JORGE uses Royal Mail for of our UK Mainland deliveries;
• Orders up to 2kg - £5.95
  Orders between 2kg-5kg - £7.95
  Orders above 5kg - £10.25
  
• Our aim is to prepare your order and despatch it within 2 working days (Monday to Friday excl. bank holidays), which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
• Orders despatched on a Royal Mail Service are not tracked and can take up to 5 working days to be delivered.
• We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
• If you do not receive your order within 5 working days from the date of despatch, please email us at orders@jorgedeli.co.uk. We request that you contact us as soon as possible and within 60 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
• We want you to enjoy our products; please double-check the delivery address details you provide with your orders; the last thing we want is to receive your parcel back due to non delivery.  Unfortunately, we will not be able to refund you for non delivery.
• Highlands & Islands orders may be subject to additional shipping charges.  If these charges are not applied at the time of placing your order, one of our team will be in touch.
• Large volume orders may be subject to additional shipping charges , one of our team members will contact you with details of the most cost effective solution.